YOU’RE IN CHARGE…WHAT NOW?
ONE DAY SEMINAR
I. Introduction
a) Participant Introductions
b) What is a Work Leader?
c) Why are they different?
d) Challenges or opportunities for Work Leaders
e) Participant Goal Setting for the Seminar
II. The Role of Work Leader and the Barriers to Success
a) Defining the Responsibilities of your job
b) What do you do each day?
c) What does your boss expect of you?
d) Are you meeting the bosses expectations, if not where are you falling short
e) Leading vs. Administration – Mechanics vs. People
f) “Administrivia” and the Work Leader
II. The Seven Key Principles for Peak Performance
a) The L.E.A.D.E.R.S. Mnemonic
b) Simple…Not Easy
c) Satisfying the Boss
d) Satisfying Your Associates
e) Satisfying You
IV. L. – Love - Friends Like But Leaders Love
a) The Three Loves
b) Why not Like Instead of Love?
c) Do Not Like your staff, love them!
d) The Pain of a “Non-Loving” Boss
e) Can’t love – Quit Leading!
f) Exercise - Decide if you can really Love
V. E. - Expectations – Setting The Bar Sets The Tone
a) Decide what needs to be done
b) Simple, Specific and Measure
c) Buy-in
d) Raise the bar - Reach for the top
e) Exercise – Setting Expectations for your staff
VI. A. - Assignment – Square Pegs in Round Holes Never Fit
a) Understanding the process
b) Describe the job
c) Picking the right person
d) The interview is only the first step
e) Picking the best - Hiring stars
f) Exercise – Evaluating a staff member
VII. D. Development – The Good Get Better…The Best Excel
a) The best will fail without help
b) Training OJT, Classroom and Coaching
c) Patience, Persistence and empowerment
d) Focus on the stars
e) Exercise – Creating a Development Plan
VIII. E. Evaluation – Leaders Succeed By Making Judgments
a) When was the last time you got a review?
b) Why leaders avoid evaluations
c) Never too much or too often
d) Focus on behavior
e) Candor not brutality
f) Focus on action
g) Exercise – Preparing for a feedback session
IX. R. Rewards – An Organization Elicits The Behavior It Rewards
a) Understanding the risks of “punishment”
b) Reinforce behavior, Focus on the positive
c) Cash is nice, but much less than you think
d) Catch them doing something right
e) Exercise – Creating the right reward system for your staff
X. S. Self – Work Leaders Must Lead Themselves
a) L. - Love yourself, self esteem matters
b) E. - Set goals for yourself and your career
c) A. - Make certain you are in the right job
d) D. – A lifetime of learning
e) E. – Know what you are doing well
f) R. – Make certain you reward yourself for your successes
g) S. – Do not act as if you are all that matters
h) Exercise – Create your LEADERS Plan